The Journal of Medical Internet Research | Chatbot Conversations During COVID-19: Topic Modeling and Sentiment Analysis
JMIR Publications published “User-Chatbot Conversations During the COVID-19 Pandemic: A Study Based on Topic Modeling and Sentiment Analysis” in the Journal of Medical Internet Research, which mentions that chatbots became a promising tool to support public health initiatives during the COVID-19 pandemic. This study examined the COVID-19 pandemic–related topics online users discussed with a commercially available chatbot and compared the sentiment expressed by users from five culturally different countries. From the analysis, the authors extracted 18 topics, which were categorized into five themes: Questions asked to the chatbot, Preventive behaviors, Outbreak of COVID-19, Physical and psychological impact of COVID-19, and People and life in theRead More →